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Contacts for Useful Organisations

Organisation

Role

Contact number

Emergency Services: For emergencies dial ‘999’

North Yorkshire Police

Protection of life.

Emergency:    999

Non-emergency: 101

North Yorkshire

Fire and Rescue

Rescue of people trapped by fire, wreckage or debris.

Emergency:    999

Non-emergency:  01609 780 150

Ambulance Service

Urgent Medical Treatment.

Emergency:    999

NHS 111 info

Medical help fast but not a 999 emergency.

NHS: 111

Cave Fell and

Mountain Rescue

Land search and rescue operations on behalf of the police forces.

Emergency:    999

British Transport Police

Police issues concerning railways, rail operators, their staff and passengers.

Emergency:    999

Coast Guard

Sea search and rescue operations on behalf of the police forces.

Emergency:    999

Local Authorities

North Yorkshire County Council

Manage recovery process- helping return the community back to normality following an incident. Services include:

Education

Highways

Social Services

Trading Standards

08458 72 73 74

Switchboard:  01609 780 780

Richmondshire District Council

Manage recovery process- helping return the community back to normality following an incident. Services include:

Waste/Refuse collection

Emergency planning

Planning issues

01748 829100

Utilities

Gas (National Grid Transco PLC)

Maintain and ensure safe control of gas supplies.

Service Calls: 0870 606 4750

Emergency: 0800 111 999

Electricity (NEDL/YEDL)

Maintain and ensure safe electricity supply.

Disconnect cables that constitute a danger to life and property.

NEDL: 0800 668 877

YEDL: 0800 375 675

Emergency: 08457 331 331

Water Company  (Yorkshire Water)

Maintenance of water supplies and sewage disposal arrangements. Repair water mains, and availability of emergency water supply.

Enquiries: 08451 24 24 24

Leakages: 0800 573 553

Emergencies: 08451 24 24 29

Telephones  

(British Telecom)

Maintenance and operation of National Telecommunications systems. Provision of increased facilities to meet emergency requirements.

Faults and Emergencies:

0800 800 151

British Waterways

Staff trained in flood relief. Provision of pumping, excavating and dredging equipment; marine craft and transport on navigable waterways.

Enquiries: 0113 281 6800

Emergencies: 0800 479 9947

Government Departments

DEFRA

Problems which concern farmers, the countryside, the environment, food and rural economy.

Helpline: 08459 33 55 77

Environment Agency

Leads on flood warning and informing:

Issues flood warnings;

Receives and records details of incidents;

Monitors the situation and advises other organisations;

Deals with emergency repairs and blockages on main rivers and own structures;

Responds to pollution incidents and advises on waste disposal issues.

General: 03708 506 506

Report an Incident:

   0800 807 060

Floodline:  08459 88 11 88

Voluntary Organisations

St John Ambulance

Provide first aid, ambulances and additional medical supplies.

Assist at assessment centres.

08700 10 49 50

British Red Cross

Trained to provide a range of services during an incident including:

Welfare and comforting casualties/survivors/relatives etc;

Transport of the disabled;

Medical loan equipment;

First aid centres;

Tracing and messaging service.

0844 871 8000

RSPCA

Help protect animals and prevent cruelty.

Help farmers and livestock owners facing severe animal welfare problems due to the extreme weather conditions.

General Advice Line:

0300 1234 555

Farm Animal Welfare Hotline:

0300 123 8424

Age Concern

Provision of care for the elderly and specific elderly care at assessment centres.

0800 00 99 66

Cruse

Personal and confidential counselling advice on practical problems connected with bereavement.

0844 477 9400

The Samaritans

Experienced, listening/support service for people suffering deep emotional stress. 24 hour service, every day of the year.

08457 90 90 90

Woman’s Royal Voluntary Service

Trained in emergency service provision such as assessment centres, emergency feeding and other welfare services.

(9am-5pm): 029 2073 9000

(5pm-9pm): 07714 898 526